Returns & Refunds
We want you to feel confident in your purchase. If there's an issue with your order, we're here to help and will work quickly to make it right. Our curriculum subscriptions are designed to provide ongoing monthly deliveries, and we strive to ensure every shipment arrives accurately and in good condition.
Subscription Orders
All purchases made through our online store are recurring monthly subscriptions. Your subscription will automatically renew each month unless canceled before your next billing cycle.
Customers can manage subscriptions through their online account, including:
- Updating shipping or billing information
- Skipping an upcoming shipment
- Adjusting quantities before the next order processes
To request cancellation or additional subscription changes, contact our Support Team before the 1st of the month prior to your next shipment.
Returns & Refund Eligibility
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible so we can review the issue and provide a replacement, store credit, or refund when appropriate.
To help us resolve your issue quickly, please include:
- Your order number
- The email address associated with your order
- A description of the issue
- Photos of damaged or incorrect items, if applicable
Because our products are subscription-based educational materials prepared specifically for each shipment cycle, we may not be able to accept returns for opened or used materials unless the item is damaged or there was an error with the order.
Order Changes & Cancellations
You may update or cancel upcoming subscription orders before processing begins for the next shipment cycle. Requests submitted after processing may apply to the following month's shipment.
If you need immediate assistance with an order change, please contact our Support Team.
Shipping Issues
If your order is delayed, lost in transit, missing items, or delivered damaged, please contact us at info@experienceearlylearning.com and we'll work quickly to resolve the issue.
Contact Support
Our Support Team is available to help with returns, refunds, subscription management, and shipping issues.
You can send an email to info@experienceearlylearning.com. Be sure to use the email address associated with your subscription and include any relevant details about your issue.
Live Chat
You can chat with a representative Monday through Friday, from 9:00 AM to 5:00 PM ET. To start a chat, go to the Help Center, click the chat bubble in the bottom-right corner, and select "I need help with an existing order".
Help Center
For quick answers 24/7, you can search for articles and instructions at help.experienceearlylearning.com.