Find quick answers about ordering, subscriptions, shipping, support, and getting started. You can place an order directly through our online store. Simply select the curriculum that fits your program, choose your quantity, and proceed to checkout. Yes, you will be prompted to create an account during checkout. This allows you to view your subscription and track orders. Yes, you can select quantities that match the number of classrooms or students you serve. If you need help determining the right setup, our support team is happy to assist. Yes, you can enter a separate shipping address during checkout. You can find your receipt and order details in the Orders section of your account. You will also be emailed a summary of your order, including a full breakdown of costs, after your order is placed. Yes, if you would prefer to speak to a sales representative to place an order, please reach out to our Support team at info@experienceearlylearning.com. Pricing is based on the number of students and classrooms you are ordering for. Your total will be calculated at checkout. You will be charged at the time of your initial purchase, and then automatically billed for each upcoming subscription order, which will be placed on the 10th of each month. Applicable taxes and shipping costs (if any) will be calculated and shown at checkout before you complete your purchase. If you are tax exempt please reach out to our Support team at info@experienceearlylearning.com to get connected to a Sales Rep to place an order. Yes, all orders are set up as a recurring subscription so you receive new curriculum each month without needing to reorder. Curriculum is shipped on a monthly basis, with each subscription order being placed on the 10th of the month. For example, if a customer places an order on April 10th, they are placing an order for our May curriculum that will arrive by May 1st. You can visit the Subscriptions section of your account after you complete your first purchase, where you’ll be able to manage subscriptions and update shipping details. For additional help, for example to modify an order or subscription, contact our Support team by sending an email to info@experienceearlylearning.com. All order and subscription modifications , billing, and shipment updates must be submitted by the 1st of the month prior to your desired effective date. For example, if you want a change to apply to your November curriculum, you must submit the request by October 1st. If your request is submitted after the 1st, the changes will apply to the following month's curriculum. Yes, you can skip an upcoming shipment for one month directly from your subscription portal. You can contact our Support team to cancel an existing Experience Curriculum subscription. All order and subscription modifications , billing, and shipment updates must be submitted by the 1st of the month prior to your desired effective date. For example, if you want a change to apply to your November curriculum, you must submit the request by October 1st. If your request is submitted after the 1st, the changes will apply to the following month's curriculum. For assistance making these changes you have a few ways to reach the Education Support Team: Yes, you can update your shipping address by visiting the Subscriptions section of your account before your next order processes. To modify an order or subscription, contact our Support team by sending an email to info@experienceearlylearning.com. All order and subscription modifications , billing, and shipment updates must be submitted by the 1st of the month prior to your desired effective date. For example, if you want a change to apply to your November curriculum, you must submit the request by October 1st. If your request is submitted after the 1st, the changes will apply to the following month's curriculum. You will be billed automatically on the 10th of each month for your next subscription order. You will receive an email reminder before your next subscription order is processed. All initial orders are placed for the next month’s curriculum and will be delivered before the end of the month so you’re ready to start on day one. For example, if you place an order on May 8th, you are ordering curriculum for June, and your order will arrive before the end of May. Then, all subsequent subscription orders will arrive before the end of the month. For example, your Curriculum for August will ship in July and arrive before the end of July. Once your curriculum ships, you will receive an email notification containing a clickable link to view your tracking and delivery details. Once your order ships, you’ll receive a confirmation email with tracking information. Please contact our support team at info@experienceearlylearning.com and we’ll work quickly to resolve the issue. Please contact our support team at info@experienceearlylearning.com and we’ll work quickly to resolve the issue. Changes can be made through your account before your next order is processed and before the 1st of the month prior to your desired effective date. In the Subscriptions section of your account you can change your shipping address and billing information. If you need immediate help or other support, please contact our Support team at info@experienceearlylearning.com. If you experience any issues with your order, please reach out to our support team at info@experienceearlylearning.com and we’ll work with you to make it right. Our Support Team is here to help. There are a few ways to reach the Support Team: You will receive a confirmation email with details about your order and what to expect next. We will also share helpful resources to get you started. Yes, there are several resources available to help you and your team feel confident using Experience Curriculum: Existing brightwheel customers will automatically get access to the digital lesson plans for the curriculum they purchased ~2 weeks before the 1st of the month so that you have ample time to prepare for the month’s lessons. An Experience Curriculum subscription provides high-quality teaching materials and resources that are tailored for different age groups and classroom sizes. The contents depend on your specific plan, but here is what is generally included in the Core Curriculum Packs: Here is what is generally included in our Enhancement Programs & Add-Ons: You can find many more answers and resources in our Experience Curriculum Help Center here. The quantity is based on the number of students and classrooms you serve. If you’re unsure, our support team can help you determine the best fit. Yes, you can update your quantity at any time through your subscription portal as your program’s needs change.Frequently Asked Questions
Ordering & Account
How do I place an order?
Do I need an account to place an order?
Can I order for multiple classrooms or locations?
Can I ship to a different address than my billing address?
Where can I find my receipt after my order has been placed?
I have more questions, so can I instead speak to a sales representative to place an order?
Pricing & Payments
How is pricing determined?
When will I be charged?
Are there any additional fees?
What if I am tax exempt?
Subscription Management
Is my order a subscription?
How often will I receive shipments?
How do I manage my subscription?
Can I skip a shipment?
How do I cancel an existing Experience Curriculum subscription?
Can I change my quantity or shipping details?
When will I be billed for my next order?
Shipping & Delivery
When will I receive my order?
How can I track my shipment?
What if my order is delayed, missing, or arrives damaged?
What if my order is missing materials?
Changes, Returns & Support
Can I change or cancel my order after it’s been placed?
What is your return or refund policy?
Who do I contact if I need help?
Getting Started
What happens after I place my order?
Are there training or onboarding resources available so I can get started once my materials arrive?
If I’m a brightwheel customer, will my curriculum be automatically linked to my account?
What’s included in my Experience Curriculum subscription?
Where can I find answers to additional questions on Experience Curriculum?
Choosing the Right Quantity
How do I choose the right quantity for my program?
Can I adjust my quantity over time?